Terms and Conditions

1. About These Terms

These Terms and Conditions apply when you use the G.L.E Glass and Aluminum Trading website, create a customer account, submit an order request, request a quotation, schedule delivery, track an order, or submit a review. By creating an account or submitting an order request, you agree to these Terms.

2. Service Coverage

Online order requests are currently intended for customers within Tanza, Cavite. Requests outside the service area may be declined or handled only after separate confirmation by G.L.E.

3. Estimates, Quotations, and Order Acceptance

Prices and totals shown before review are estimates based on the selected product, measurement, and quantity. Submitting a request does not by itself create a confirmed sale or guarantee stock, price, installation, or delivery. G.L.E will review the request and communicate the final quotation and whether the order is accepted.

If an obvious pricing, description, or availability error is discovered before acceptance, G.L.E may correct it and provide an updated quotation. The customer may decline the updated quotation before work begins.

4. Customer Information and Measurements

Customers must provide accurate names, contact details, measurements, quantities, delivery information, access instructions, and preferred schedules. Unless G.L.E performs or confirms an on-site measurement, customer-submitted measurements are treated as estimates and may require verification before the final quotation or fabrication.

5. Product Information and Custom Work

Product photographs, frame colors, descriptions, and sample images are provided to help customers choose. Screen settings, lighting, material batches, and custom dimensions may cause reasonable visual differences. Final specifications should be reviewed before custom fabrication begins.

6. Prices, Payment, and Receipts

The website does not process online payments. Payment is handled through the manual methods confirmed by G.L.E. Any deposit, balance, installation charge, delivery charge, or other agreed cost should be stated in the final quotation. G.L.E will provide the applicable paper or electronic invoice or receipt for a completed sale.

7. Cancellation and Order Changes

Customers may cancel through the website within five (5) minutes after submission. After that period, a cancellation or change must be coordinated directly with G.L.E and may not be possible once materials have been ordered, custom work has begun, or goods are already in transit. Any agreed cancellation charge must be disclosed before it is applied. This section does not limit legal remedies for defective, damaged, or misdescribed goods or services.

8. Delivery and Scheduling

Requested dates and times are preferences until confirmed by G.L.E. Delivery or installation may be rescheduled because of stock, fabrication, weather, site access, safety, traffic, or other operational conditions. Customers must ensure that the delivery address and contact details are correct and that an authorized recipient is available when required.

9. Inspection, Warranty, and Consumer Remedies

Customers should inspect delivered goods or completed work and report a defect, damage, missing item, or difference from the confirmed specifications as soon as reasonably possible. Keep the order details, receipt, photographs, and other supporting records so the concern can be assessed.

Nothing in these Terms removes rights provided by Philippine consumer law. Where applicable, customers may request repair, replacement, refund, or another remedy for defective, damaged, lost, or non-conforming goods or services.

10. Accounts and Security

Customers are responsible for keeping their login credentials and verification codes confidential and for promptly reporting suspected unauthorized access. Do not use another person's account or provide false or misleading information. G.L.E may restrict access when reasonably necessary to protect customers, the business, or the website.

11. Acceptable Use

Users must not misuse the website, attempt unauthorized access, interfere with its operation, upload malicious content, submit fraudulent orders, impersonate another person, or use the service for unlawful activity.

12. Reviews and Submitted Content

Reviews must reflect genuine customer experiences and must not contain unlawful, threatening, discriminatory, deceptive, infringing, or privacy-violating content. G.L.E may remove content that violates these rules while preserving legitimate criticism and consumer rights.

13. Privacy Notice

G.L.E may process a customer's name, email address, phone number, delivery address, order and measurement details, preferred schedule, account information, reviews, and related communications to create and secure accounts, prepare quotations, process and track orders, coordinate delivery, respond to requests, maintain records, and comply with legal obligations.

Information may be accessed by authorized G.L.E administrators and staff and by service providers that support authentication, database hosting, email delivery, maps, and website operation, only as needed for those services. Personal data is retained only for as long as necessary for the stated purposes, legitimate business records, dispute resolution, security, or legal requirements, after which it should be securely deleted or anonymized.

Subject to applicable law, customers may ask to be informed about processing, access or correct their data, object to or request deletion or blocking of data, request data portability where applicable, withdraw consent where consent is the basis for processing, or lodge a complaint with the National Privacy Commission. Requests may be submitted through G.L.E's official business contact channels.

14. Third-Party Services

The website relies on third-party services for functions such as authentication, data hosting, verification email delivery, maps, fonts, and other website resources. Those services may be governed by their own terms and privacy practices. G.L.E remains responsible for using service providers in a manner consistent with applicable law.

15. Website Availability

G.L.E aims to keep the website accurate and available but does not promise uninterrupted operation. Maintenance, internet failures, service-provider outages, security events, or other technical issues may temporarily affect ordering, tracking, notifications, or account access. Customers should contact G.L.E directly if an urgent request cannot be completed online.

16. Intellectual Property

The G.L.E name, logo, website design, original text, photographs, and other business content may not be copied, republished, or used commercially without permission, except where use is allowed by law or the content belongs to a third party.

17. Responsibility and Events Beyond Control

Each party remains responsible for losses caused by its own breach, negligence, or unlawful conduct. To the extent allowed by law, G.L.E is not responsible for delay or failure caused by events reasonably beyond its control. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded or limited.

18. Complaints and Dispute Resolution

Customers should first submit an order or service complaint through G.L.E's official business contact channels and include the order ID, a clear description of the issue, and supporting records. G.L.E will use reasonable efforts to review and respond promptly. If a complaint remains unresolved after seven (7) calendar days, the customer may pursue available remedies through the appropriate government agency, alternative dispute resolution, or a court with jurisdiction.

19. Governing Law and Severability

These Terms are governed by the laws of the Republic of the Philippines. If any provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

20. Changes to These Terms

G.L.E may update these Terms when its services, procedures, or legal obligations change. The revised version will be posted on this page. Material changes should be presented before they apply to new orders or require renewed agreement where appropriate.

21. Business and Contact Information

G.L.E Glass and Aluminum Trading is located in Tanza, Cavite, Philippines. Questions, privacy requests, and complaints may be sent through the official business contact channels published by G.L.E or raised directly at its place of business.